Booking Terms & Conditions for Online Courses

Joining Instructions: An email containing the access link for the course will be sent to the email address you provided on your booking form. You will be sent joining instructions by email one week in advance of the course, explaining how your course can be accessed. The link for the live course will expire at the end of the session. 

Recording the Course: A recording of the online course delivery will be made via zoom. By accepting these terms and conditions you acknowledge that the session will be recorded and the chat transcript will be saved for improving future course delivery. Your image will not be recorded – the recording will be of the speaker and any screen sharing.

Accessing the Recording of the Course: Should you require a link to access the recording of the course you will need to request this in writing by emailing Details for accessing the recording will be sent out to all as soon as it has become available on zoom. With the current Covid-19 crisis, this is taking longer than usual and may take up to 72 hours. Once available, the recording will be accessible for 7 days.

Delegate Cancellations: If you are unable to attend, cancellations must be made in writing by emailing  A charge will apply.

Within 1 to 5 working days 100% of the course cost

Within 6 to 10 working days 50% of the course cost

Should you not be able to attend the course for any reason and you are within the cancellation terms, then a substitute delegate can be welcomed onto the course in your place. We would need to receive the name and email address of the substitute delegate to be able to provide them with access details. You will still be invoiced according to our terms and conditions.

Cancellation by Course Provider: Claire Gadsby Associates reserve the right to cancel any course up to 10 working days in advance of the course date. Should this happen, you will not be charged. Should your course have to be cancelled less than 10 working days from the date of the course, the cancellation terms do not apply and you will not be charged. 

Payment: You will be invoiced on the day of the training and payment must be made via BACS transfer. Details of how to pay will be provided with the invoice. If you have provided details of someone in your school to send the invoice to then this will be sent directly to them. If you are self-funding the invoice will be sent to your email address.

By submitting your booking form it will be accepted that this booking request has been agreed by the Head Teacher/CPD coordinator/appropriate person of your establishment. 

Complaints: We are delighted to hear from those who use our services and find them helpful. We want to provide the best possible service and we always want to resolve any complaints. We will therefore read/listen carefully to what is said and respond appropriately. We will also learn any lessons that mean we need to change our procedures for the future. Please contact us in the following ways:

By Email:

GDPR: By completing our booking form you are agreeing to the terms of our Privacy Policy. We will store the data that is necessary for the processing of your booking, according to the terms of our Privacy Policy, and we will not share your data with any third party.